Entering Phase I Of Re-Opening

Effective Monday, May 4th, in accordance with the COVID-19 protocols established by the CDC and the American Academy of Ophthalmology, Wilmington Eye is entering into Phase I of our re-opening.

The world is grappling with an issue of enormous scale and human impact, and our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19). Thank you to all of our frontline heroes who are working to keep us safe. If you need immediate or urgent vision care, please give us a call at 910.763.3601. For additional advice from the American Academy of Ophthalmology about COVID-19 and your vision, click here.

 

What If My Appointment Was Postponed Because of COVID-19?

If your appointment that was scheduled between March 19th and May 1st was postponed due to COVID-19, a Wilmington Eye team member will reach out to you over the coming days and/or weeks to reschedule your appointment. Please be patient as our team works to reach hundreds of patients who have been affected.

 

Now That You Are Open, Will My Appointment Remain Unchanged?

Due to social distancing rules, we are limiting the number of patients that we can see on any given day. While we are open and seeing patients, your appointment may still be postponed. A Wilmington Eye team member will reach out to let you know if your upcoming appointment is confirmed or if it will need to be rescheduled.

We are working diligently to ensure all patients have been contacted. However, if you have an upcoming appointment and are unsure if it has been postponed, please give us a call at 910.763.3601 or send us a message on Facebook.

To serve as a general rule-of-thumb, the following appointment types have likely been postponed:

  • all elective surgeries
  • all routine exams
  • all cosmetic-related appointments and procedures
  • some new patient appointments

Due to the continued concern for the safety of our team members, we are operating with a limited staff. Your wait time to reach our Customer Service team may be longer than usual. Thank you in advance for your patience while we work to ensure every patient is contacted.

 

What If I Am Not Feeling Well?

If you have a scheduled appointment but are not feeling well, it is imperative that you give us a call prior to your appointment. The safety of our staff and patients is extremely important to us and we don’t want to expose them to danger. We can work with you to reschedule your appointment at a future time when you are feeling well.

If you are experiencing any of the following, please do not come to your scheduled appointment:

  • Fever
  • Upper or lower respiratory issues
  • Flu-like symptoms

If you have traveled in the past month, we also ask that you call us prior to your appointment. We sincerely appreciate your help in stopping the spread of COVID-19 and keeping our team members and patients safe!

 

What Is Wilmington Eye Doing To Keep Patients Safe?

We understand that COVID-19 is still a threat and want you to know that we are doing everything possible to serve your vision needs while also protecting your health and safety. To ensure that you, our team members, and all patients are safe and healthy and to prevent the spread of COVID-19, we are taking the following precautions:

1) Prior to entering our facilities, all employees will be screened, including taking temperatures, at the start of every shift.

2) Prior to entering any one of our facilities, all persons will be pre-screened, including taking temperatures.

3) All people entering our facility (patient and their one guest) are required to wear a mask at all times while in the building. This is for the safety of yourself and those around you.
*Due to PPE shortages, we cannot give out masks to patients as those are reserved for staff members.

4) We are limiting the number of visitors per patient. With the exception of pediatric patients, all patients are allowed one visitor. Additional visitors will not be permitted into the facility. For pediatric patients, please plan your trip with extreme caution and limit the number of children, when possible, that you bring.

5) All Wilmington Eye personnel will be wearing PPE. In addition, our staff has also been instructed to eliminate handshakes and other forms of non-essential physical contact.

6) Multiple times throughout the day, our staff will be utilizing enhanced cleaning procedures and thoroughly wiping down all high-contact surfaces, countertops, instruments, and equipment. We have also increased the frequency of deep-cleaning in our offices.

7) To ensure everyone is practicing social distancing, we have eliminated waiting room chairs and placed floor markers in high-traffic areas. When in the building, we ask that all patients follow social distancing guidelines set by the CDC.

We sincerely appreciate your understanding, patience, and assistance during this trying time. We look forward to continuing to serve you.

 
 

For accurate, up-to-date information regarding COVID-19, please reference the following sites:

World Health Organization – WHO.int

Center for Disease Control – CDC.gov

North Carolina Health and Human Services – NCDHHS.gov