Suspending All Preventative & Elective Appointments
Beginning Thursday, March 19th, all routine, elective, and non-urgent appointments will be postponed in accordance with the COVID-19 protocols established by the CDC and the American Academy of Ophthalmology.
If your appointment needs to be rescheduled due to this new protocol, a Wilmington Eye team member will reach out to you over the coming weeks with additional information and to reschedule your appointment for a later date.
We will, however, continue to see patients who require constant monitoring and/or treatment. We will also continue to see patients with emergency eye care needs.
The world is grappling with an issue of enormous scale and human impact, and our hearts go out to all who have been affected by the outbreak of coronavirus (COVID-19). Thank you for your understanding during this difficult time. If you need immediate or urgent vision care, please give us a call at 910.763.3601.
What If I Am Not Sure If My Appointment Is Postponed?
We are working diligently to ensure all patients who are affected by these new protocols have been contacted. However, if you have an upcoming appointment and are unsure if it has been postponed, please give us a call at 910.763.3601.
To serve as a general rule-of-thumb, the following appointment types have likely been postponed:
- all elective surgeries, including cataract surgery
- all routine exams
- all cosmetic-related appointments and procedures
- some new patient appointments
Due to the continued concern for the safety of our team members, your wait time to reach our Customer Service team may be longer than usual. Thank you in advance for your patience while we work through these new changes.
You can also reach out to us via our Facebook page. We are actively monitoring it for questions, comments, and concerns from patients.
What If I Am Not Feeling Well?
If you have a scheduled, urgent appointment but are not feeling well, it is imperative that you give us a call prior to your appointment. The safety of our staff and patients is extremely important to us and we don’t want to expose them to danger. We can work with you to reschedule your appointment at a future time when you are feeling well. Please understand that we are working to do our part to stop the spread of COVID-19.
If you are experiencing any of the following, please do not come to your scheduled, urgent appointment:
- Upper or lower respiratory issues
- Flu-like symptoms
We sincerely appreciate your help in stopping the spread of COVID-19 and keeping our team members and patients safe.
Enhanced Cleaning Procedures
While we continue to see patients that have urgent or emergent needs, we want to assure you that we are taking extreme precautions to keep our staff and patients safe and prevent the spread of COVID-19. Prior to entering our facility, all patients will be pre-screened to determine that patients are not experiencing symptoms related to COVID-19.
Our staff is also utilizing enhanced cleaning procedures and thoroughly wiping down all surfaces, countertops, instruments, and equipment. Our staff has also been instructed to eliminate handshakes and other forms of non-essential physical contact. PPE equipment is being used when deemed necessary by our physicians.
We are limiting the number of visitors per patient. With the exception of pediatric patients, all patients are allowed one visitor. Additional visitors will not be permitted into the facility. For pediatric patients, please plan your trip with extreme caution and limit the number of children, when possible, that you bring.
Our office is actively encouraging social distancing by eliminating chairs to ensure patients can remain 6 feet away from one another.
We sincerely appreciate your help in stopping the spread of COVID-19 and keeping our team members and patients safe during this time.
For accurate, up-to-date information regarding COVID-19, please reference the following sites:
World Health Organization – WHO.int
Center for Disease Control – CDC.gov
North Carolina Health and Human Services – NCDHHS.gov